Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Company," "we," "us," or "our"), governing your access to and use of the Vistumo website (vistumo.com), mobile application, and all related services (collectively, the "Service").

By creating an account, making a payment, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms that may apply to specific features or promotions.

2.1 What We Do

Vistumo is a tourist tax payment facilitation service. We act as an intermediary to help you pay mandatory tourist taxes (also known as tourist levies, access fees, or visitor contributions) required by certain destinations. Currently, we support:

• Bali, Indonesia - Tourism levy via the Love Bali system
• Venice, Italy - Contributo di Accesso (Access Contribution) via Venezia Unica
• Quintana Roo, Mexico - VISITAX tourist tax via the state portal

2.2 How It Works

When you use our Service:

1. You provide us with the required personal information (name, passport number, country, email, date of birth, travel dates).
2. You pay the applicable tourist tax amount plus our service fee through our secure payment processor.
3. We submit your information and payment to the relevant government tourism authority on your behalf.
4. Upon successful registration, we deliver your tax payment confirmation and/or QR code via email.

2.3 What We Are Not

Vistumo is not a government agency, nor are we officially affiliated with any government tourism authority. We are a private company providing a convenience service. The official tourist tax portals remain available for direct use. We do not provide tax advice, legal advice, or immigration services.

3.1 Age Requirement

You must be at least 18 years old to use this Service. By using Vistumo, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using the Service on behalf of minors (e.g., children traveling with you), you represent that you have the legal authority to do so.

3.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and when making payments. You are solely responsible for ensuring that all information you submit, including your passport details, is correct and matches your official travel documents. Errors in submitted information may result in rejected tax registrations, and we are not liable for consequences arising from incorrect information you provide.

4.1 Fee Structure

When you use our Service, you will be charged:

• Tourist Tax Amount: The mandatory tax set by the destination government (we display the current rates at the time of transaction).
• Service Fee: Our fee for facilitating the payment process. This fee is clearly displayed before you complete your purchase.

All fees are displayed in the currency of your transaction. Exchange rates, if applicable, are determined by our payment processor at the time of transaction.

4.2 Payment Processing

All payments are processed securely through our PCI-DSS compliant payment processor. We accept major credit and debit cards (Visa, Mastercard, American Express). By making a payment, you authorize us to charge your payment method for the total amount displayed at checkout. We do not store your credit card information on our servers.

4.3 Tax Rates

Tourist tax rates are set by government authorities and are subject to change without notice. While we strive to display accurate rates, we are not responsible for rate changes that occur between when you view our Service and when your payment is processed. If a rate changes after you complete payment, the rate charged at the time of your transaction will apply.

5.1 No Right of Withdrawal

Tourist tax payments facilitated through Vistumo are not subject to the 14-day right of withdrawal. At checkout, you are required to tick an unticked checkbox expressly requesting immediate service commencement and acknowledging that you will lose your right of withdrawal once the service is fully performed. This consent is recorded and included in your order confirmation email. By completing your purchase, you acknowledge and agree that:

• Processing begins immediately upon payment confirmation
• You cannot cancel an active order once it has been placed
• Once your QR code or confirmation is delivered, the service is complete and the transaction is final
• No refunds will be issued for change of travel plans, trip cancellations, or incorrect information provided by you

5.2 Delivery Guarantee

Vistumo guarantees delivery of your QR code or confirmation document within 24 hours of successful payment (as confirmed by our payment processor). If we are unable to deliver within this timeframe, you will automatically receive a full refund (tourist tax amount plus service fee) to your original payment method. No action is required on your part. This guarantee does not apply where delivery failure is caused by an invalid, inaccessible, or incorrect email address provided by you.

5.3 Other Refund Exceptions

In addition to the delivery guarantee, refunds may be issued in the following circumstances:

• Technical failure on our part that prevented successful registration with the government portal
• Duplicate charges due to system error (not user error)
• System malfunction — a verified technical failure in our systems or in the connection between our systems and the government portal that results in an incorrect, incomplete, or failed tax registration (see DSA Section 2 for full definition). Verification is based on our server logs and portal response records. If you dispute our determination, you may provide your own evidence (e.g., rejection at a government checkpoint, screenshot of an invalid QR code), which will be considered in our evaluation. This does not include issues caused by information provided by you.

To report a technical error, contact us at contact@vistumo.com with your order details and description of the issue. Technical error reports must be submitted within 30 days of the transaction date.

5.4 Non-Refundable Once Service Is Completed

Once your QR code or confirmation has been delivered, the following are non-refundable under all circumstances:

• Service fees charged by Vistumo
• Tourist tax amounts transmitted to government authorities
• Purchases where incorrect information was provided by the user
• Purchases where travel plans changed after payment

5.5 Legal Basis

This no-cancellation and no-withdrawal policy is in accordance with Article 15/ğ of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), issued under Consumer Protection Law No. 6502, which exempts digital services performed immediately with consumer consent from the standard right of withdrawal. For EU consumers, this is also in accordance with Article 16(a) of Directive 2011/83/EU regarding exceptions to the right of withdrawal for fully performed services where the consumer gave prior express consent and acknowledgement.

5.6 Fraud Prevention

Vistumo reserves the right to deny refund requests if there is evidence or reasonable suspicion of fraudulent activity, abuse of the system, or violation of these Terms.

5.7 Chargebacks and Duplicate Recovery

If you initiate a chargeback, dispute, or payment reversal through your payment card issuer or financial institution (collectively, a "Dispute") with respect to any transaction processed through the Service, the following provisions shall apply:

• Suspension of pending refunds: Any pending or in-progress automatic refund (including refunds under Section 5.2 Delivery Guarantee or Section 5.3 Other Refund Exceptions) for the same transaction shall be immediately suspended and held in abeyance until the Dispute is fully resolved. Once the Dispute is resolved, if the chargeback is denied or reversed, any eligible refund will be processed in accordance with the applicable provisions of these Terms.
• Recovery of duplicate payments: If both a refund issued by us and a chargeback or Dispute reversal by your card issuer are processed for the same transaction, resulting in a duplicate credit to you, you acknowledge and agree that the Company reserves the right to recover the duplicate amount. Recovery may be effectuated by charging your original payment method, issuing an invoice for the outstanding balance, offsetting the amount against any future transactions or refunds, or pursuing collection through applicable legal channels.
• Fraudulent chargebacks: Filing a chargeback or Dispute that is fraudulent, baseless, or filed after you have already received a refund from us for the same transaction constitutes a material breach of these Terms. In such event, the Company reserves the right to (a) immediately suspend or permanently terminate your account, (b) report the activity to relevant fraud prevention networks and law enforcement authorities, and (c) pursue all available legal remedies, including recovery of the disputed amount, associated chargeback fees, and reasonable costs of enforcement including attorneys' fees.

Nothing in this section limits your legitimate right to dispute unauthorized or fraudulent charges on your payment method. We encourage you to contact us at contact@vistumo.com before initiating a Dispute with your card issuer, so that we may attempt to resolve the matter directly and promptly.

6.1 Accurate Information

You are solely responsible for ensuring all information provided is accurate, complete, and matches your official travel documents. This includes your full legal name (as it appears on your passport), passport number, date of birth, country of citizenship, and email address. Vistumo is not liable for any issues arising from incorrect or incomplete information submitted by you, including but not limited to:

• Denied entry at your destination
• Fines or penalties imposed by authorities
• Additional fees for corrections
• Loss of paid tax amounts

6.2 Compliance with Laws

You agree to comply with all applicable laws and regulations in your country of residence and in your travel destinations. Payment of tourist taxes through our Service does not guarantee entry to any destination. You remain responsible for meeting all other entry requirements, including visas, health documentation, and any other requirements imposed by destination countries.

6.3 Prohibited Uses

You agree not to use the Service:

• For any unlawful purpose or in violation of these Terms
• To submit false, fraudulent, or misleading information
• To impersonate another person or entity
• To attempt to gain unauthorized access to our systems
• To interfere with or disrupt the Service
• To use automated systems (bots, scrapers) without permission
• To engage in money laundering or terrorist financing

The Service, including all content, features, functionality, software, text, displays, images, logos, and trademarks, is owned by AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ and protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.

The "Vistumo" name and logo are trademarks of AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ. You may not use these marks without our written permission.

8.1 Service Commitments and Limitations

We commit to providing the delivery guarantee set forth in Section 5.2, the refund commitments in Section 5.3, and the data protection measures described in our Privacy Policy. We do not make additional warranties, express or implied, regarding the uninterrupted availability of the Service beyond what is expressly stated in these Terms. Your statutory rights under applicable consumer protection laws, including Turkish Consumer Protection Law No. 6502 and EU Directive 2011/83/EU, remain fully protected.

8.2 Third-Party Systems

Our Service depends on third-party systems, including government tourism portals (Love Bali, Venezia Unica, VISITAX) and payment processors. We are not responsible for:

• Downtime, errors, or changes to these third-party systems
• Delays in government processing of tax payments
• Changes to government policies, fees, or requirements
• Actions taken by government authorities regarding your tax payment or travel status

8.3 Limitation of Liability

To the fullest extent permitted by applicable law, AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, data, use, or goodwill; costs of substitute services; travel delays, cancellations, or missed connections; denied entry to any destination; or any other intangible losses.

Our total liability for any claims arising from or related to these Terms or your use of the Service shall not exceed the amount you paid to us for the specific transaction giving rise to the claim.

Nothing in this section excludes or limits our liability for the delivery guarantee under Section 5.2, or for any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection provisions.

8.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, changes in law, war, terrorism, cyberattacks, or Internet or telecommunications failures.

Note: Our delivery guarantee (Section 5.2) applies regardless of force majeure events. If we cannot deliver your QR code or confirmation within 24 hours, you will still receive an automatic full refund. This guarantee does not apply where delivery failure is caused by an invalid, inaccessible, or incorrect email address provided by you (see Section 6.1).

You agree to indemnify, defend, and hold harmless AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your provision of inaccurate or false information
• Any claim by a third party related to your use of the Service

10.1 Termination by You

You may terminate your account at any time by contacting us at contact@vistumo.com. Upon termination, you will no longer have access to your account, but we may retain certain information as required by law or for legitimate business purposes.

10.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, including if we reasonably believe:

• You have violated these Terms
• You have engaged in fraudulent or illegal activity
• You are using the Service from a restricted jurisdiction
• Continued service would expose us to legal or regulatory risk

10.3 Effect of Termination

Termination does not affect any rights or obligations that accrued prior to termination. Sections regarding Refund and Cancellation Policy (Section 5), Limitation of Liability (Section 8), Indemnification (Section 9), Governing Law, and Dispute Resolution (Section 12) shall survive termination.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website, updating the "Last Updated" date, and, where required by law, obtaining your consent or sending direct notification. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service.

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles. For users in the European Union, this choice of law shall not deprive you of the protection afforded by mandatory provisions of consumer protection laws in your country of residence.

12.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at contact@vistumo.com to attempt to resolve the dispute informally. We aim to respond to all complaints within 48 hours and resolve disputes within 14 business days.

12.3 Jurisdiction

For disputes that cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the courts and enforcement offices of Izmir, Turkey. However, for users in the European Union, you retain the right to bring proceedings in the courts of your country of residence for consumer protection matters.

12.4 Individual Dispute Resolution

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

This clause does not apply in jurisdictions where collective or class proceedings cannot be waived, including the European Union and Turkey. Nothing in this section limits your right to bring proceedings before Consumer Arbitration Committees or Consumer Courts in Turkey, or before consumer protection authorities in EU member states.

12.5 Consumer Arbitration (Turkey)

For disputes arising in Turkey, consumers may apply to Consumer Arbitration Committees (Tuketici Hakem Heyetleri) for claims within the monetary thresholds set by the Ministry of Trade, or to Consumer Courts (Tuketici Mahkemeleri) for claims above these thresholds, in accordance with Consumer Protection Law No. 6502.

12.6 EU Online Dispute Resolution

In accordance with EU Regulation No 524/2013, Article 14, consumers residing in the European Union may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes related to online purchases. The ODR platform is available at: https://ec.europa.eu/consumers/odr.

When submitting a complaint through the ODR platform, you may use our email address: contact@vistumo.com.

13.1 Entire Agreement

These Terms, together with our Privacy Policy, Distance Sales Agreement, and Delivery & Returns Policy, constitute the entire agreement between you and AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ regarding the Service and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by AYTATA BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

13.5 Language

These Terms are written in English. If we provide a translation, the English version shall control in case of any conflict.

These Terms should be read in conjunction with our other legal documents:

• Privacy Policy — how we collect, use, and protect your personal data
• Distance Sales Agreement — governing the sale of our digital services under Turkish consumer law
• Delivery & Returns Policy — detailed delivery timelines and refund eligibility

If you have any questions about these Terms, please contact us: